Introduction

We recognize the significance of transparent policies for customer satisfaction. Our commitment to exemplary customer service is reflected in our clear and concise return, exchange, and refund policies.

Exchange Policy

Within 7 days from delivery, customers are entitled to returns. Our reverse pickup service includes two attempts, ensuring convenience. Beyond 7 days post-delivery, exchanges are not applicable. Items must be returned in their original condition, complete with tags and packaging. For non-serviceable pin codes, customers can self-ship to the specified address. A refund of INR 100 for prepaid orders and via a Pay-out link for COD orders will be processed.

Return & Refunds

Our 7-day return window extends to our return and refund policy. We charge an upfront reverse shipment fee, and shipping charges are non-refundable. Returned products should maintain their original condition with packaging and tags intact. Refunds for prepaid orders are initiated instantly, while COD orders receive refunds through a provided bank account or UPI ID. Cancellations are possible pre-dispatch without any charges. Contact details for customer queries are provided.

Refund Policy for Free/Combo Deals

Items acquired through promotional offers are not eligible for returns but can be exchanged. Customers will be guided by our support team for exchanges of unavailable free items.

Self-Shipping for Exchange/Returns

Non-serviceable pin codes necessitate self-shipping to a designated address. Detailed instructions for secure packaging and labeling are provided. Refunds for self-shipped items include the complete amount plus INR 100, adhering to the specified courier charge limit.

Terms & Conditions

Accurate bank details provided by customers are crucial. Prompt reporting of undelivered orders is required. Customers are responsible for product care until return. Refund eligibility notifications are communicated via email, WhatsApp, or call.

Conclusion

In summary, these policies outline our commitment to efficient customer service. For any queries or clarifications, our customer support team is readily available.